Privacy policy

At Scaleforge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, place an order, or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit or shop at Scaleforge, we may collect the following categories of personal information:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Order numbers and order history

  • Payment status and transaction details

  • Shipping and delivery information

  • Refund and return records

Device and Website Usage Information

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and products viewed

  • Website browsing activity

  • Cookies and similar tracking technologies

Customer Service Information

When you contact us, we may collect your email correspondence, order details, questions, and other information you voluntarily provide.

We collect information that is reasonably necessary to operate our store, process transactions, provide customer support, and improve our services.

2. How We Use Your Information

We use collected personal information for the following purposes:

  • To process, confirm, and fulfill customer orders.

  • To process payments and prevent fraudulent transactions.

  • To arrange shipping and provide delivery updates.

  • To respond to customer questions and support requests.

  • To process returns, exchanges, and refunds.

  • To maintain order records and provide transaction confirmations.

  • To improve our website, products, and shopping experience.

  • To understand website traffic and customer shopping preferences.

  • To send promotional emails and product updates when you have agreed to receive them.

  • To comply with applicable legal, tax, accounting, and regulatory requirements.

  • To protect our store, customers, and business from fraud and unauthorized activity.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve website functionality and understand how visitors interact with our store.

These technologies may be used to:

  • Remember shopping cart contents and website preferences.

  • Help customers navigate our website.

  • Understand website traffic and visitor behavior.

  • Measure advertising performance.

  • Support relevant marketing and promotional activities.

Cookies may be provided by Shopify and third-party services integrated with our store.

You can manage certain cookie preferences through the cookie banner or privacy settings available on our website.

You may also adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect website functionality and the checkout experience.

4. How We Share Your Information

We do not sell customer contact information for money.

We may disclose personal information to trusted third-party service providers when necessary to operate our business and provide services to customers.

These service providers may include:

Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce platform used to process orders and support our online store operations.

Payment Processors

Payment service providers process transactions and help protect payment information. Payment details are handled through the applicable payment provider.

Shipping and Delivery Providers

We may share necessary customer information, including names, shipping addresses, and contact details, with shipping carriers and delivery service providers to fulfill orders.

Website Analytics and Marketing Services

We may use analytics and marketing service providers to understand website activity, measure advertising effectiveness, and improve our marketing efforts.

Legal and Regulatory Authorities

We may disclose personal information when required by law, legal process, or valid governmental requests, or when necessary to protect our legal rights and prevent fraud.

Third-party providers process information according to their own privacy policies and applicable agreements.

5. Advertising and Marketing Preferences

We may use website activity and relevant shopping information to measure advertising performance and improve promotional activities.

If you subscribe to our marketing emails, we may send you information about products, promotions, and store updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Transactional emails relating to orders, payments, shipping, and customer service may still be sent when necessary to complete or support your purchase.

Where required by applicable privacy laws, you may opt out of targeted advertising or certain disclosures of personal information by using the privacy choices available on our website or contacting us directly.

6. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Know: Request information about the personal information we collect, use, or disclose.

  • Right to Access: Request access to personal information associated with you.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.

  • Right to Opt Out: Opt out of certain targeted advertising or personal information sharing where applicable.

  • Right to Non-Discrimination: Exercise your privacy rights without unlawful discrimination.

To submit a privacy request, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests. We will respond within the time required by applicable law.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, disclosure, alteration, and destruction.

Our online store uses secure technologies provided by Shopify and applicable payment providers to support protected transactions.

However, no method of electronic transmission or storage can guarantee absolute security.

We encourage customers to protect their account credentials and avoid sharing sensitive payment information through unsecured communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained for purposes including:

  • Processing and fulfilling orders.

  • Maintaining customer service records.

  • Managing returns and refunds.

  • Meeting tax, accounting, and legal obligations.

  • Resolving disputes and preventing fraud.

  • Maintaining business and transaction records.

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal retention requirements.

9. Children's Privacy

Scaleforge does not knowingly collect personal information directly from children under the age of 13.

Our website is intended for general shopping audiences and is not designed to collect personal information from children under 13 without appropriate parental involvement and consent where required by law.

If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

These third-party services operate independently and have their own privacy policies and data handling practices.

Scaleforge is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of any third-party services they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, third-party services, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about your personal information, please contact us:

Store Name: Scaleforge

Business Contact Address: 45 Delancy Ave, Pittsfield, MA 01201, United States

Phone: +1 413-442-0521

Email: scaleforge@vipcareo.com

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM ET

Sunday and public holidays: Closed.

Business and Order Schedule:

Daily order cutoff time: 5:00 PM ET.

Orders received after 5:00 PM ET, on Sundays, or on public holidays will be processed on the next business day.

Important Address Notice:

The business contact address listed above is provided for business correspondence and customer contact purposes. It is not our warehouse or product return address.

For product returns, please contact our customer service team first to obtain the designated return address and instructions.

Thank you for trusting Scaleforge with your shopping experience. We value your privacy and appreciate your continued support.