Shipping policy

Last Updated: November 12, 2026

Thank you for shopping at Scaleforge. We are committed to providing reliable shipping services and keeping you informed throughout the delivery process. Please review the following Shipping Policy before placing your order.

1. Shipping Destinations

Scaleforge currently serves customers in the United States.

Available shipping destinations are determined by the shipping options displayed at checkout. Please enter your complete and accurate shipping address when placing your order.

We currently process orders for delivery to residential and business addresses supported by our shipping carriers.

2. Order Processing Time

Orders are processed after payment has been successfully confirmed.

  • Order cutoff time: 5:00 PM ET, Monday through Saturday.

  • Orders placed before 5:00 PM ET on a business day enter the processing queue that day.

  • Orders placed after 5:00 PM ET enter the processing queue on the next business day.

  • Orders placed on Sundays or U.S. public holidays are processed on the next business day.

  • Proposed processing time: 1–3 business days.

Processing time refers to the time required to verify, prepare, pack, and hand an order to the shipping carrier. It does not include carrier transit time.

3. Shipping Methods and Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery dates are displayed at checkout.

Our proposed standard domestic delivery estimate is:

  • Order processing: 1–3 business days.

  • Carrier transit: 3–7 business days.

  • Estimated total delivery time: approximately 4–10 business days after an order is placed, excluding Sundays and public holidays where applicable.

Delivery estimates are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, peak-season volume, and other transportation factors.

4. Shipping Fees

Shipping fees are calculated according to the shipping method, delivery address, package weight, and package dimensions.

The exact shipping charge will be displayed at checkout before payment is completed.

Any free-shipping promotion or shipping discount will be clearly displayed on the applicable product page, promotional page, or checkout page.

Scaleforge does not charge customers undisclosed shipping or handling fees after an order has been placed.

5. Order Confirmation and Tracking

After your order is successfully placed, you will receive an order confirmation email.

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and tracking information.

Please allow 24–48 hours after receiving the shipping confirmation for tracking information to become available or update on the carrier's website.

You can use the tracking number to follow your package until delivery.

6. Shipping Address and Order Changes

Customers are responsible for providing accurate and complete shipping information.

If you need to correct your shipping address or modify an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request before the order has been shipped. Once an order has been handed over to the shipping carrier, we cannot guarantee that changes can be made.

Scaleforge is not responsible for delivery problems caused by incorrect or incomplete addresses provided by customers.

7. Shipping Delays

Although we work to process and ship orders within the stated timeframes, delays may occur due to:

  • Severe weather conditions.

  • Carrier service disruptions.

  • Peak shopping seasons and increased package volume.

  • Transportation or logistics interruptions.

  • Public holidays.

  • Incorrect or incomplete delivery addresses.

If your package appears significantly delayed, please contact us with your order number. We will review the tracking information and assist you in communicating with the shipping carrier.

8. Lost, Missing, or Damaged Packages

If your package is marked as delivered but you cannot locate it, please:

  1. Check your mailbox, porch, front desk, or other designated delivery areas.

  2. Ask household members, neighbors, or building management whether they accepted the package.

  3. Contact the shipping carrier to request additional delivery information.

  4. Contact Scaleforge if the package remains missing.

If your order arrives damaged or contains incorrect items, contact our customer service team within 7 calendar days of delivery. Please provide your order number, a description of the issue, and clear photos of the package and items received.

We will review the information and work with you to find an appropriate resolution.

9. Shipping Origin and Business Address

Scaleforge's business contact address is:

45 Delancy Ave, Pittsfield, MA 01201, United States

This address is provided for business correspondence and customer service purposes. It is not our warehouse or return shipping address.

Orders are dispatched from the fulfillment location assigned to the products. The actual shipping origin may differ from our business contact address.

For returns, customers must contact our customer service team first to obtain the designated return address. Please do not send packages to our business contact address without prior authorization.

10. Customer Service

If you have questions about shipping, tracking, delivery, or an existing order, please contact us:

  • Store Name: Scaleforge

  • Email: scaleforge@vipcareo.com

  • Phone: +1 413-442-0521

  • Business Address: 45 Delancy Ave, Pittsfield, MA 01201, United States

  • Customer Service Hours: Monday–Saturday, 9:00 AM–5:00 PM ET

  • Closed: Sundays and U.S. public holidays

We will respond to customer inquiries during our regular business hours.